Managerial
Managerial capacity is the ability of a water system to conduct its affairs in a manner enabling the system to achieve and maintain compliance with SDWA requirements. Managerial capacity refers to the system’s institutional and administrative capabilities.
Staffing and Organization
- Proper organization, adequate staffing and clear definition of operators and managers.
- System personnel knowledge of the management aspects of regulatory requirements and system operations.
- Adequate system personnel expertise to manage water system operations.
- Personnel hold proper licenses and certifications, and training is up to date.
- Internal communication among the entire system.
Effective External Linkages
- System interaction with customers, regulators and other entities.
- Knowledge of available external resources, such as technical and financial assistance.
Ownership Accountability
- Transparency and accountability for the water system.
- Governing body communication with personnel and customers.
- Governing body understanding of the water system, and its roles and responsibilities for governing it.
- Policy creation to provide consistent business practices in all aspects of the system, including guidance for personnel and customers.
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